Privacy Policy
Who We Are
Our website address is: https://ncscoopgo.com
Business Name: Scoop & Go
Location: Wilmington, NC
Email: support@ncscoopgo.com
Phone: (910) 727-1442
Scoop & Go is a family-operated pet waste removal service serving the Wilmington, North Carolina area.
What Personal Data We Collect and Why We Collect It
We collect the following types of data:
Personal Identifiers: Name, address, phone number, and email when you submit a contact form or sign up for our services.
Why: To provide and manage our services, handle customer support, and communicate service-related updates.
Account Preferences: Subscription frequency, number of pets, and yard access instructions.
Why: To schedule services efficiently and personalize your experience.
Transactional Data: Service history, payment information (processed securely via Stripe).
Why: To complete purchases and maintain accurate service records.
Technical Data: Cookies, browser information, and anonymized IP addresses.
Why: For analytics, site functionality, and improving user experience.
Comments
We currently do not allow public comments on our site. If enabled in the future, we will collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection.
Media
If users upload images to the website (such as testimonials or before/after submissions), please avoid uploading images with embedded location data (EXIF GPS) included. Uploaded images may be publicly visible.
Contact Forms
When you use our contact form, we collect your name, email, phone number, and message content.
We retain submissions for up to 6 months for customer service purposes and do not use this data for marketing unless explicitly opted in.
Cookies
Our site uses cookies for the following purposes:
To remember user login sessions (if applicable)
To track analytics via Google Analytics
To process payments via Stripe
You can control or delete cookies through your browser settings.
Analytics
We use Google Analytics to track visitor behavior in order to improve our site.
Users can opt-out using the Google Analytics Opt-Out Browser Add-on.
Google’s privacy policy is available here: https://policies.google.com/privacy
Who We Share Your Data With
We share data with the following third-party providers:
Stripe – for secure payment processing.
Privacy Policy: https://stripe.com/privacy
Google Analytics – for traffic analysis.
Privacy Policy: https://policies.google.com/privacy
No other data is shared or sold to third parties.
How Long We Retain Your Data
Contact form entries: 6 months
Analytics data: 14 months
Customer service and billing records: 10 years (for legal/accounting compliance)
What Rights You Have Over Your Data
You may request:
A copy of any personal data we hold about you
Correction of any inaccurate information
Deletion of your data, unless we are legally required to retain it
Email privacy requests to: support@goscoopnc.com
Where Your Data Is Sent
Our website is hosted on servers based in the United States.
Stripe and Google may transfer data outside the EU and comply with standard contractual clauses to protect data to European standards.
Contact Information
For privacy-related concerns, please contact:
Heather Zwygart
Email: support@ncscoopgo.com
Phone: (910) 727-1442
Mailing Address: Scoop & Go, Wilmington, NC
Additional Information
How We Protect Your Data
SSL encryption on all website traffic
Stripe-secured transactions
Internal access to customer data is restricted
Staff trained in basic data handling best practices
What Data Breach Procedures We Have in Place
In case of a breach, we will:
Notify affected users within 72 hours
Report to relevant authorities
Audit and resolve the vulnerability
What Third Parties We Receive Data From
We do not currently receive user data from external advertisers or data brokers.
What Automated Decision Making and/or Profiling We Do With User Data
We do not use automated decision-making or profiling.
Industry Regulatory Disclosure Requirements
We are not currently part of any industry-specific regulatory body but comply with U.S. privacy standards for small businesses.
